• eSIM Technology

01.What is eSIM?

+

eSIM is a SIM Card, permanently embedded into new smartphones, tablets and other mobile devices.

02. What is an eSIM Profile?

+

Physical SIM Cards are replaced by “Digital SIM Cards”, called eSIM profiles, that can be downloaded from the internet.

03. What is the functionality of an eSIM-compatible device?

+

An eSIM-compatible device gives you the freedom to instantly download to your mobile device pre-paid and post-paid eSIM profiles of any mobile operator, anywhere in the world. No shipping needed.

04. Can I turn my existing device into an eSIM-compatible device?

+

Yes, you can do this with 9eSIM. Thanks to the 9eSIM Card, Android smartphones can download, manage and read eSIM profiles. Other mobile devices can at least read the active eSIM profile on the 9eSIM Card.

  • Questions about my order

01.Can I cancel or edit my order?

+

You can cancel or edit an existing order only if no shipping label has yet being created.

02. Can I ask for a refund?

+

Yes, you can request to return your eSIM.me Card for a refund if you are not 100% satisfied with our eSIM.me card. You have 14 days to do so. Shipping costs are not refundable.

03. Countries shipping to

+

The countries or regions where orders can be placed mean that they can be shipped

04. How long do I expect to receive the goods

+

Approximately 7-15 days after shipment.

  • Questions about cooperation

01.Is there a discount for my bulk purchase

+

Yes, if you need more than 100 pieces, you can contact us to request a price list

02.Can I OEM?

+

Yes, we can provide OEM services, which requires your order quantity to be greater than 10,000pis